I haven’t needed service or warranty on the bike. But I did buy some Amflow accessories, such as a bolt kit and axles to have spares on-hand since getting spares from China isn’t like going to your local shop. They air freight shipped to me no-charge and the parts arrived in 3 days. I...
The main benefit of the cloud services is tracking your bike if it’s stolen. It also automatically uploads your ride data to Strava. If I find I need more than 20mph on the trail I can always derestrict to NZ for a few days.
The pairing to NZ does derestrict speed--I got up to 32mph! However, at least in the US, you cannot enable cloud services via the 4G SIM card. I had to pair the bike back to a US server to get the cloud services to work.
I recently purchased a DJI Amflow PL Carbon Pro eMTB from the ronhack.com website. Under normal circumstances I would have purchased from a dealer, but Amflow does not yet have a dealer network in North America, and I really want this bike. I should note that this is my first experience ordering...